FAQs

To give the best possible rates, we require that our customers provide us with detailed information about their cargo. This is beneficial for our customers as it ensures that they are getting the most value for the service they are paying for.

The following details are very important for us to know as they make up the structure for the best rates customers can get.

Freight forwarding costs are also associated with the types of products customers want to ship. Providing transparent cargo details is mandatory for the safety of all the goods in the cargo.

Commodities that require special handling will incur more fees than other products.

The weight or volume of your shipment is a main factor in determining the rate for your shipment. There are two weights that freight forwarders need to know about: the actual weight and the volumetric weight. Whichever of the two numbers is higher will be considered as the chargeable weight. In some cases, you might find that products that are light in weight but take up a lot of space might end up being more expensive than small but compact ones.

We always advice our clients about the optimum size and weight for each cargo ensuring that they receive an economical rate.

One key advantage of partnering up with a professional freight forwarder is the availability of value-added services that they can offer under one roof. Customers will have less things to worry about as services like packaging, documentation, insurance, certification, compliance requirements and even storage can be done by freight forwarders. However, these services are important cost factors to consider achieving greater efficiency and ease in communication.

Proper documentation is one of the main factors that determine how fast a shipment can move from one point to another. This is the part where shippers or product owners sometimes experience delays when there is a lapse in the documentation process. This is one of the very important questions our customers usually ask us and is one of the things that we, as a freight forwarder, need to openly discuss with our customers to avoid unnecessary delays.

Here are the basic documentation requirements needed for international freight: 1. Invoices 2. Packing List 3. AWB or Airway Bill of Lading for air cargo OR Ocean or Seaway Bill of Lading for ocean cargo 4.Dangerous Goods Certificate

Being able to track and trace the shipments gives customers visibility and real-time updates about their products.

At WLFZE, our Freight Management System enables customers to request for quotes, book their freight for transit and, most importantly, track and trace their shipments. This digital tool allows access to a more efficient and transparent supply chain with just a few clicks.